Shipping + Returns
What countries do you ship to?
Through our website, we ship to Australian and New Zealand residential, business and post office box addresses.
We no longer ship orders to other international locations as we've decided to focus on the Australian and New Zealand market. Sorry.
How much does shipping cost?
All orders placed via our website, Etsy and Lenzo stores will be shipped via express post for a flat rate of $8.95. Through our website only, we ship orders for FREE if you spend $100.00 or more. Yay.
All orders to New Zealand will be shipped via standard international post for AU$20. This can be upgraded to international express post shipping at a cost of AU$28.
Please note that if you wish to order large volumes of magnets (30+), the shipping cost will increase due to the weight of these items. Please contact us for a quote BEFORE placing your order.
How long will my order take to arrive?
Orders are usually dispatched via Australia Post one day after your order has been placed (unless otherwise advised in individual listings, eg personalised badges / magnets). All orders are shipped from Brisbane, Australia.
If we are displaying a holiday closure notice on our website (refer green header bar), those respective orders will be shipped on the date specified.
NOTE: the below shipping times do not take into consider the order processing time of 1 business day (or longer for personalised items). This needs to be added to the preferred shipping time.
All orders are shipped via express post with Australia Post (we've found this to be the quickest and most reliable way). Please allow 1-3 business days for your item/s to arrive. Orders to rural areas and during busy postal periods (eg Christmas) may take a little longer.
All orders to New Zealand are shipped via standard international post with Australia Post. This can be upgraded to international express post shipping for an additional fee. Please allow 6-10 business days for standard international post and 3-5 business days for express international post. Orders to rural areas and during busy postal periods (eg Christmas) may take a little longer.
We recommend our New Zealand customers check their tracking number frequently as it nears the expected arrival time as our customers orders are often re-directed to the local post office if no-one is home.
Am I able to pick up my order?
Only if you live in Brisbane, Queensland. Orders can be picked up from our Karalee office if arrangements are made before you place your order. If you would like to do this, please get in touch and we will give you a discount code to waive the shipping fee.
What is your return and refund policy?
Faulty goods or incorrect shipment
Whimsy Chuffed strives to provide our customers with quality products, and checks each item before dispatch. Despite our quality control processes, we understand that from time to time a product might be supplied in a faulty condition or you might receive an incorrect product. In such circumstances, we will happily arrange a replacement, exchange or refund for the faulty or incorrectly supplied product/s, provided that you notify us by email within 14 business days of the product purchase date.
To notify us of a faulty product or an incorrect shipment, please send an email to email@example.com with a copy of your tax invoice and a clear digital photograph of the faulty / incorrect goods received.
Please note that we reserve the right to refuse a return on any product that we reasonably believe was not faulty or damaged at the time of departure from our offices. We are unable to accept responsibility for items damaged by Australia or New Zealand Post.
For faulty goods or incorrect shipment, Whimsy Chuffed will refund any reasonable postage charges incurred to return the faulty or incorrectly supplied product/s (please provide a copy of your tax invoice / receipt for this to occur).
Change of mind
We want you to shop with confidence knowing that you can return your purchases if you change your mind once your order arrives. We will provide you with an exchange or refund for change of mind if:
- You received your order in the last 5 days,
- The product is still in its original condition / packaging, and
- The product has not been worn / used.
For personalised items, please choose carefully as we are unable to exchange or refund these items.
To arrange a change of mind return or exchange, please send an email to firstname.lastname@example.org with a description as to why you would like to return or exchange the item, and a copy of your order / payment confirmation. In some circumstances, you might also be asked to provide a digital photograph of the product/s you wish to return / exchange.
For change of mind returns / exchanges, the customer is responsible for any new postage charges incurred.
Order didn't arrive in time for event
We want you to shop with confidence knowing that you can return your purchases if your items did not arrive in time for your special occasion. We will provide you with an exchange or refund on this occasion if:
- You purchased the product in the last 10 days, and
- The product is still in its original condition / packaging.
To arrange a return or exchange on this occasion, please send an email to email@example.com with a description as to why you would like to return or exchange the item, and a copy of your tax invoice. In some circumstances, you might also be asked to provide a digital photograph of the product/s you wish to return / exchange.
The customer is responsible for any new postage charges incurred.
All products marked 'clearance' are ineligible for exchange or refund due to change of mind.