What countries do you ship to?

Through our website, we ship to Australia, New Zealand and United States residential, business and post office box addresses. 

For international customers, we do have an Etsy store, which features our products that have been designed or made in-house (eg tattoos, badges, save the date magnets and printable items). Through Etsy, we can ship to other international residential, business and post office box addresses.

How much does shipping cost?

Australia

All orders placed via our website or Etsy store will be shipped via express post for a flat rate of $8.95. For orders over $100.00, shipping via express post is FREE! Yay.  

New Zealand

We offer a few shipping options.

1. If you place your order via the 'New Zealand' tab (refer menu), shipping will be a flat rate of AU$7.00 (or AU$10.00 for rural), and your parcel will be shipped via either parcel post tracked or Courier Post EasyTrak, as determined by our New Zealand Manager.  

2. If you place your order via the Australian side of the business (all products except those within the New Zealand tab), shipping will be AU$20.00 for standard international post and AU$28.00 for express international post. 

For orders over AU$100.00, shipping via parcel post tracked or Courier Post EasyTrack is FREE! Yay. 

United States

We offer two shipping options - AU$25.00 for standard international post + AU$45.00 for express international post. No free shipping option is available. 

How long will my order take to arrive?

Orders are usually dispatched via Australia and New Zealand / Courier Post the day after your order has been placed. All orders are shipped from our offices, which are located in Karalee, Brisbane, Australia and Havelock North, New Zealand.  

If we are displaying a holiday closure notice on our website, Facebook and Instagram pages for either the Australian or New Zealand side of the business, those respective orders will be shipped on the date specified.

NOTE: the below shipping times do not take into consider the order processing time of 1 business day or longer for personalised items. This needs to be added to the preferred shipping time. 

Australia

All orders are shipped with Australia Post via the most suitable express post option. Please allow 1-3 business days for your item/s to arrive. Orders to rural areas may take a little longer, especially during busy periods (eg Christmas).

New Zealand

New Zealand tab (refer menu) - all orders are shipped with New Zealand / Courier Post via their Parcel Post Tracked or EasyTrack service. Please allow up to 3 business days for your item/s to arrive, and another 2 business days if you live in a rural area. 

Australian products - all orders are shipped with Australia Post via their international standard or express options. International standard takes 5-10 business days for your item/s to arrive, and international express takes 3-5 business days for your item/s to arrive. 

Orders may take a little longer, especially during busy periods (eg Christmas).

If you're in a hurry to receive your item/s, we strongly advise that you select the express post shipping option at the checkout or order your items from the New Zealand tab so they are shipped from within New Zealand. 

United States
All orders are shipped with Australia Post via their international post mailing service. 
For standard shipping, please allow 6-12 business days for your item/s to arrive. 
For express post shipping, please allow 4-6 business days for your item/s to arrive. 

Orders to rural areas may take a little longer, especially during busy periods (eg Christmas).

If you're in a hurry to receive your item/s, we strongly advise that you select the express post shipping option at the checkout. 

Am I able to pick up my order?

Only if you live in Brisbane, Queensland or Hawke's Bay, New Zealand. Orders can be picked up from our Karalee or Havelock North offices if prior arrangements are made before you place your order. If you would like to do this, please get in touch. If it is possible, we will give you a discount coupon code to waive the shipping fee. 

What is your return and refund policy?

Faulty goods or incorrect shipment

Whimsy Chuffed strives to provide our customers with quality products, and checks each item before dispatch. Despite our quality control processes, we understand that from time to time a product might be supplied in a faulty condition or you might receive an incorrect product. In such circumstances, we will happily arrange a replacement, exchange or refund for the faulty or incorrectly supplied product/s, provided that you notify us by email within 14 business days of the product purchase date. 

To notify us of a faulty product or an incorrect shipment, please send an email to hello@whimsychuffed.com.au with a copy of your tax invoice and a clear digital photograph of the faulty / incorrect goods received. 

Please note that we reserve the right to refuse a return on any product that we reasonably believe was not faulty or damaged at the time of departure from our offices. We are unable to accept responsibility for items damaged by Australia or New Zealand Post. 

For faulty goods or incorrect shipment, Whimsy Chuffed will refund any reasonable postage charges incurred to return the faulty or incorrectly supplied product/s (please provide a copy of your tax invoice / receipt for this to occur).

Change of mind

We want you to shop with confidence knowing that you can return your purchases if you change your mind once your order arrives. We will provide you with an exchange or refund for change of mind if:

  • You purchased the product in the last 10 days, and
  • The product is still in its original condition / packaging.

To arrange a change of mind return or exchange, please send an email to hello@whimsychuffed.com.au with a description as to why you would like to return or exchange the item, and a copy of your tax invoice. In some circumstances, you might also be asked to provide a digital photograph of the product/s you wish to return / exchange. 

For change of mind returns / exchanges, the customer is responsible for any new postage charges incurred. 

Order didn't arrive in time for event

We want you to shop with confidence knowing that you can return your purchases if your items did not arrive in time for your special occasion. We will provide you with an exchange or refund on this occasion if:

  • You purchased the product in the last 10 days, and
  • The product is still in its original condition / packaging.

To arrange a return or exchange on this occasion, please send an email to hello@whimsychuffed.com.au with a description as to why you would like to return or exchange the item, and a copy of your tax invoice. In some circumstances, you might also be asked to provide a digital photograph of the product/s you wish to return / exchange. 

The customer is responsible for any new postage charges incurred. 

Clearance items 

All products marked 'clearance' are ineligible for exchange or refund due to change of mind.